Product Warranty Information

Product Warranties are provided by the manufacturer of the window covering and are also known as Manufacturer Warranties. These Product Warranties are typically “Limited Lifetime Warranties”  and usually cover defective parts or materials. These warranties do have conditions unique to each manufacturer and product. A Product Warranty can be provided to the consumer upon request. The Product Warranties are typically only valid to the original purchaser and do not cover misuse or abuse. Most Product Warranties are not transferable.

 

How Do I Request Warranty Service?

The best way for us to expedite your warranty service is to fill out our “Repair Request” form on this page. In order to repair a shade, we will need to order replacement parts/product from the original manufacturer. The manufacturers require the information in our “Repair Request” form to process the claim. Additional information may be needed depending on the nature of the repair.

 

What Are My Options For Repair Service?

1) Manufacturer Returns – Defective shades can be sent back to the manufacturer for repair by the homeowner. Before shipping your product back, we will need to process a claim with the manufacturer and provide you a claim ticket. You will attach this to the box when you return the defective shade. Shipping a shade typically costs between $40-$85 to ship directly to the manufacturer. They will pay for return shipping.

2) Replacement Parts – The manufacturer will typically ship replacement parts directly to the homeowner at no charge. Simple repairs can be done easily by the homeowner. These simple repairs include: Replacing a missing tassel, replacing a missing shutter staple, replacing a defective breakaway tassel, etc. Videos and instructions can be provided upon request.

3) In Home Service – For advanced repairs, we offer In-Home Service from our installation team. In-Home Service is offered at no charge for a limited time from the date of purchase. When that time has passed, a service charge is required to perform In-Home work. A Service Warranty can be provided to the consumer upon request.

***We do not offer repair services for products unless they were purchased directly from our company by the original purchaser. 

Repair Request

Please fill out the form completely. This is the fastest way to ensure your repair is completed in a timely manner.

 

Ratings & Reviews

Trusted By More Than 20,000 Customers

We are extremely pleased with our whole experience with this company. From sales to installation, everyone we dealt with was courteous and professional. They delivered exactly as promised from the quote, to the installation and did a great job! The shutters took our house from beautiful to stunning! Highly recommend this company!
Blinds look awesome! The install was quick and lacked any drama. Just like I want. :-) We will definitely be buying from them again once we redo a couple areas in the house first.
The entire experience was excellent. We had roller shades installed throughout our home. The online notification system after your order is great. We received regular email updates regarding the status of the fabrication of our order, delivery, and installation.
Southwest Blinds was wonderful to work with. The communication was excellent. All the employees from sales to the installers were professional and kind. Answered all our questions. I highly recommend them.
Southwest Blinds and Shutters provided a remarkable product for a great value! We are extremely pleased with the job done. James is a true professional who stands behind his company on all levels. We would highly recommend Southwest Blinds & Shutters and are looking forward to having the rest of our windows done with them.
Fast and professional. Super efficient and detail-oriented. Very pleased with the service they provided. Don’t hesitate to schedule them for your blind and shutter needs.
They did a great job installing my shutters. Very polite and went the extra mile to do some minor adjustments that I requested. He identified a couple of things that were incorrect on my order and made sure new items were ordered. He came back to reinstall the corrected pieces and did a great job.
This is one top notch company! They provided a wonderful variety of samples when they came to my home and were able to patiently answer all my questions about their products. Very professional! I felt like they really cared about my satisfaction with my choices all the way to the final installation. The installer was on time, pleasant, very neat, and did a wonderful job. I absolutely love my new shutters and would highly recommend Southwest Blinds and Shutters to anyone in the Valley. You will not be disappointed!
The technician who measured our windows and eventually installed them did a professional job and was done very quickly. Got our rebate form promptly and would do business again if we are ever in need.
James was doing a job across the street and we asked him to come over for an estimate. We hired on the spot and were genuinely pleased with the quality and service we received. He worked fast and clean and on time. Very pleased with the outcome.
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We’ve been making windows smile since 2002.

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